Product Display Name Does Not Appear in Thread Bar within the eConfigurator (Doc ID 2212386.1)

Last updated on MAY 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.12 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.12 [IP2014] version, Order Management

ACTUAL BEHAVIOR
--------------------
Product Display Name does not appear in thread bar within the eConfigurator

EXPECTED BEHAVIOR
-----------------------
Product Display Name should be visible correctly in the thread bar

STEPS TO REPRODUCE
-------------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Administration - Product > Product Definitions
2. Create a Product 'Grand Child'
3. Release the Product
4. Create a Customizable Product 'Child Product' with 'Grand Child' as a child
5. Set the Display Name as 'Child Product ENU'
6. Release the Product
7. Create a Customizable Product 'Main Prod' with 'Child Product' as a child
8. Set the Display Name as 'Main Prod ENU'
9. Release the Product
10. Create a Customizable Product 'Root Prod' with 'Main Prod' as a child
11. Set the Display Name as 'Root Prod ENU'
12. Release all the Product
13. Clear cache

14. Create a Quote named 'Display Name Translation'
15. Add 'Root Prod' as a line item
16. Customize and add the child Products:
      Main Prod
      Child Product
      Grand Child

17. The Quote Line Items should look like:
      Root Prod
       Main Prod
        Child Product
         Grand Child
18. Highlight the 'Root Prod'
19. Customize
20. Click on 'Main Prod ENU'
21. Click on the 'Child Prod ENU'
22. The thread bar shows correctly:
23. Root Prod ENU >>Main Prod ENU

24. Click Cancel button.
25. User is navigated back to the Quote Line Items

26. Highlight the 'Main Prod'
27. Click Customize
28. The thread bar shows:
29. Root Prod
30. Click on 'Child Prod ENU'
31. The thread bar shows:
32. Root Prod >>Main Prod ENU
33. Note that 'Root Prod' is not translated
34. Click Cancel button.
35. User is navigated back to the Quote Line Items
36. Highlight the 'Child Product' and Customize
37. The thread bar shows 'Root Prod'

Conclusion: If you click the Root Product and customize the sub products, the thread bar shows the correct translated Display values.
However if you customize a Child Product, the thread bar is not translated and is not shown correctly.

Cause

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