Siebel IP2016 And SES Search Scheduler HTTP indexing failing (Doc ID 2212841.1)

Last updated on JULY 21, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, System Admin

When attempting to Search Index after upgrade to IP2016,
the following error occurs.

ERROR
-----------------------
Search Crawler Log file from OSES server:

EQG-30237: Crawler plug-in warning: EQP-80317: HTTP connect attempt failed after 3 attempts. Aborting connection attempt
at oracle.search.plugin.csf.CsfAccess.postToUrl(CsfAccess.java:1164)
at oracle.search.plugin.csf.CsfAccess.getHTTPResponse(CsfAccess.java:267)
at oracle.search.plugin.rss.HTTPHandler.getInputStream(HTTPHandler.java:225)
at oracle.search.plugin.rss.RSSSAXQueue.(RSSSAXQueue.java:251)
at oracle.search.plugin.rss.RSSSAXQueue.(RSSSAXQueue.java:199)
at oracle.search.plugin.rss.RSSControlQueue.(RSSControlQueue.java:144)
at oracle.search.plugin.rss.RSSCrawlerManager.initControlFeed(RSSCrawlerManager.java:576)
at oracle.search.plugin.rss.RSSCrawlerManager.initQueues(RSSCrawlerManager.java:415)
at oracle.search.plugin.rss.RSSCrawlerManager.init(RSSCrawlerManager.java:846)
at oracle.search.crawler.WebCrawler.begin(WebCrawler.java:1611)
at ImtCrawler.run(ImtCrawler.java:2170)
at ImtCrawler.main(ImtCrawler.java:634)

--------

ss161115_8868.log:

ProcessPluginRequest ProcessPluginRequestError 1 00000004582b22a4:0 2016-11-15 13:01:32 8968: [SWSE] Failed to obtain a session ID. Error in authenticating the user.
ProcessPluginRequest ProcessPluginRequestError 1 00000004582b22a4:0 2016-11-15 13:01:32 8968: [SWSE] Set Error Response (Session: Error: 10944659 Message: Error in authenticating the user.)
ProcessPluginRequest ProcessPluginRequestDebug 5 00000005582b22a4:0 2016-11-15 13:01:33 8348: [SWSE] POST query string: OSESRequest=true&SWEExtSource=SearchDataProcessor&SWEExtCmd=Execute&FeedType=controlFeed&action=getContents&password=grant4saadmin&user=sadmin
ProcessPluginState ProcessPluginStateDebug 5 00000005582b22a4:0 2016-11-15 13:01:33 8348: [SWSE] Switching to HTTP_REQ state.
ProcessPluginRequest ProcessPluginRequestError 1 00000005582b22a4:0 2016-11-15 13:01:33 8348: [SWSE] Failed to obtain a session ID. Error in authenticating the user.
ProcessPluginRequest ProcessPluginRequestError 1 00000005582b22a4:0 2016-11-15 13:01:33 8348: [SWSE] Set Error Response (Session: Error: 10944659 Message: Error in authenticating the user.)



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot index for search..

Cause

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