Workflow "eMail Response - Update Activity from BCC Message" Getting Failed At "Valid Sender Email Address?" Step (Doc ID 2213082.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.

Goal

F9 Functionality with Outlook integration has been configured as per the below article for Open UI with DISA Installation:

Siebel CRM OpenUI F9/Microsoft Outlook Integration (Doc ID 2117013.1)

And Configured email response workflows to set the Activity status to Done as per the below link:

https://docs.oracle.com/cd/E63029_01/books/eMail/eMail_SetUpWorkflow21.html#wp1059505

But "eMail Response - Update Activity from BCC Message" Workflow is getting failed at the At "Valid Sender Email Address?" Step.
 

Solution

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