Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.
STATEMENT OF ISSUE/ACTUAL BEHAVIOR:
The customer states that they implemented different controls in two different edit modes: one for copy record and another for edit record.
When users try to copy a record, the record is not correctly formatted or records don't seem to inherit the value from the copied record.
The issue can be reproduced at will with the following steps:
1. Implemented multiple edit controls as per described in bookshelf
2. Users try to copy a record
The record should be copied with the correct format.
The issue has the following business impact:
All users in the application will be affected because this issue is affecting the views that are the foundations for our siebel application to work properly business wise. This represents more than 5000 users.
Go Live Date: February, 14th 2017.
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