SBL-ADM-02071 and SBL-SEC-10019 errors when starting Siebel server after enabling Component Groups from Server Manager (Doc ID 2213869.1)

Last updated on DECEMBER 13, 2016

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, System Admin

ACTUAL BEHAVIOR
---------------
After enabling component groups from Server manager, the gateway and Siebel server startup does not connect to server manager.

EXPECTED BEHAVIOR
-----------------------
Server manager should be accessible but it is not connecting.

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Install brand new Siebel IP2016 version.
2. After install/configuration, make sure to enable component groups and refresh enterprise.
3. Try to startup Siebel servers and check to see if server manager is accessible.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot connect to server manager and this was causing a setback.

Cause

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