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Unable To Send Email Notification To External Contacts From Siebel (Doc ID 2214033.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


Customer is trying to send an email notification to an external contact from Siebel, but the emails are not getting delivered. The email functionality is working fine for internal users/ employees.

Are there any settings that needs to be altered?


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