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Field Which Is Created As Link Is Not Displaying In Open UI (Doc ID 2214069.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

BEHAVIOR
---------------
Field labels with hyperlink are not displaying in Open UI .
 
REPLICATION STEPS
---------------------------

BC: Account - Service Request
Applet: SIS Account Entry Applet - Service Request Detail Applet

ACCOUNT:

1. Vanilla Control “Name”
    - Changed HTML Type to Link
    - MethodInvoked: Drilldown
    - Caption with <u><b>[text]</b></u>

2. Copy Vanilla Control “Name”
    - Named it “Account Name”
    - HTML Type = Field

3. Drilldown object:
    - Name = “Original”
    - Hyperlink Field = “Name”
    - View = “Account Detail - Contacts View”
    - Source Field = Destination Field = “Id”

SERVICE REQUEST:

1. Vanilla Control “SRNumber”
    - Changed HTML Type to Link
    - MethodInvoked: Drilldown
    - Caption with <u><b>[text]</b></u>

2. Copy Vanilla Control “SRNumber”
    - Named it “SRNumber #”
    - HTML Type = Field

3. Vanilla Control “ContactLastName”
    - Changed HTML Type to Link
    - MethodInvoked: Drilldown
    - Caption with <u><b>[text]</b></u>

4. Copy Vanilla Control “ContactLastName”
    - Named it “ContactLastName_text”
    - HTML Type = Field

5. Drilldown object:
    - Name = “Original”
    - Hyperlink Field = “SR Number”
    - View = “Service Request Detail View”
    - Source Field = Destination Field = “Id”

6. Drilldown object:
    - Name = “Original #2”
    - Hyperlink Field = “Contact Last Name”
    - View = “Contact Detail View”
    - Source Field = “Contact Last Name”
    - Destination Field = “Contact Last Name”


Fields with hyperlink should be displayed in OUI

Cause

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