Field Which Is Created As Link Is Not Displaying In 8.1.1.14 In Patchset18 (Doc ID 2214069.1)

Last updated on JANUARY 17, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ENVIRONMENT:
=============
On : 8.1.1.14.18 [IP2014] version, Configuration - General

STATEMENT OF ISSUE/ACTUAL BEHAVIOR:
=============================
The customer states that field labels with hyperlink are not displaying in Open UI .
 
REPLICATION STEPS:
==================
The issue can be reproduced at will with the following steps:


CONTEXT: BC: Account - Service Request

                Applet: SIS Account Entry Applet - Service Request Detail Applet

STEPS | NAVIGATION:

A. ACCOUNT:

1. Vanilla Control “Name”
    - Changed HTML Type to Link
    - MethodInvoked: Drilldown
    - Caption with <u><b>[text]</b></u>
2. Copied Vanilla Control “Name”
    - Named it “Account Name”
    - HTML Type = Field
3. Drilldown object:
    - Name = “Original”
    - Hyperlink Field = “Name”
    - View = “Account Detail - Contacts View”
    - Source Field = Destination Field = “Id”

B. SERVICE REQUEST:

1. Vanilla Control “SRNumber”
    - Changed HTML Type to Link
    - MethodInvoked: Drilldown
    - Caption with <u><b>[text]</b></u>
2. Copied Vanilla Control “SRNumber”
    - Named it “SRNumber #”
    - HTML Type = Field

3. Vanilla Control “ContactLastName”
    - Changed HTML Type to Link
    - MethodInvoked: Drilldown
    - Caption with <u><b>[text]</b></u>
4. Copied Vanilla Control “ContactLastName”
    - Named it “ContactLastName_text”
    - HTML Type = Field

5. Drilldown object:
    - Name = “Original”
    - Hyperlink Field = “SR Number”
    - View = “Service Request Detail View”
    - Source Field = Destination Field = “Id”
6. Drilldown object:
    - Name = “Original #2”
    - Hyperlink Field = “Contact Last Name”
    - View = “Contact Detail View”
    - Source Field = “Contact Last Name”
    - Destination Field = “Contact Last Name”


EXPECTED BEHAVIOR:
====================
Fields with hyperlink should be displayed in OUI

Cause

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