Reference Of Old Record Remains In Find Results (Doc ID 2215394.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Reference of old record is not being lost and on click of it getting error msg.

EXPECTED BEHAVIOR
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Old Record reference should not be present

STEPS
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The issue can be reproduced at will with the following steps:
1.Go to Accounts Find Object
2.Search for existing account.From the find results view drill down on the find record
3.Query for Non Existing Account,Find Results view remains with the old record reference and upon drill down error message pops up.



Cause

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