Email Templates are Not Working in Calendar Appointment (Doc ID 2215569.1)

Last updated on DECEMBER 22, 2016

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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Email templates are not working in calendar appointment

Go to calendar, create or drill-down on a appointment, press F9, pick an email template: the subject and the body remain empty.



EXPECTED BEHAVIOR
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In the email applet opened with F9 functionality, when selecting an email template the subject and the body should be filled in

 


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to calendar, create or drill-down on a appointment, press F9, pick an email template


Cause

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