Navigation Through Keyboard Shortcut "Ctrl+DownArrow"/"Ctrl+UpArrow" Not Working for Applets In Base (Doc ID 2215762.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.13 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.13 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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Navigation through keyboard shortcut "Ctrl+DownArrow"/"Ctrl+UpArrow" not working in Applets in Base

EXPECTED BEHAVIOR
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Navigation through keyboard shortcut "Ctrl+DownArrow"/"Ctrl+UpArrow" should work when List Applet is in Base Mode

STEPS
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The issue can be reproduced at will with the following steps:
1)Login to Siebel Call Center Application
2)Go to Home Page View
3)In Activity List Applet (Which is in base mode)in Home Page view, Select the first record and use key board for 'Ctrl+DownArrow' to move to the next record
4)Observed Focus is moving to the next record.But once the visible set is completed, then Focus is not moving to the next record
5)Please use 'Ctrl+UpArrow' key board shortcut to navigate to the previous Record
6)Observed Focus is moving to the Previous record.But once the visible set is completed, then Focus is not moving to the Previous record

Note: When using alternate keys ¿Ctrl+Shift+.¿ & ¿Ctrl+Shift+,¿ for Next Record and Previous Record navigation , then functionality is working fine as expected.But Customer requested fix for the issue to use 'Ctrl+DownArrow' and 'Ctrl+UpArrow' short cut key board keys.
And also observed that 'Ctrl+DownArrow' and 'Ctrl+UpArrow' for record navigation is working fine in IP16.5 when List applet is in Base Mode. The issue exists in IP15


Cause

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