Object Manager Is Crashing When Navigating To A Specific Activity Type

(Doc ID 2215791.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, System Admin

ACTUAL BEHAVIOR
---------------
Object manager is crashing on Exalogic (Linux) platform, but it does not crash on Solaris using the same SRF.

EXPECTED BEHAVIOR
-----------------------
The object manager should not crash.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Search an Activity from Type: SolvencyCheck
  Activity is displayed

with the same srf on Solaris:
 application is still working

on Exalogic (Linux):
 application crash and core dump is created

-Call Stack

siebmtshmw(operator delete[](void*)+0x21)[0x80984a1]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSGrid::ReInitRuler(int*&, int, int)+0x76)[0xdc612da6]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSGrid::OptimizeCells()+0x10a)[0xdc612eba]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSGrid::SetupMatrix()+0x42)[0xdc6139e2]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSGrid::CSSGrid(CSSSWEBase*, CSSFrameWebTemplateDef*, SSstring&, SSstring&, int, int)+0x21f)[0xdc6162af]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEBase::CreateSWX(CSSSWESWX*&, CSSSWESWP*, CSSSWXCreateCtx*)+0x5e2)[0xdc6440d2]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEBase::CreateSWX(CSSSWESWX*&, CSSSWESWP*, CSSSWXCreateCtx*)+0x1ab)[0xdc643c9b]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEBase::CreateSWX(CSSSWESWX*&, CSSSWESWP*, CSSSWXCreateCtx*)+0x1ab)[0xdc643c9b]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWESWXMgr::GetAppletSWX(CSSSWEFrame*, SWEModeEnum, int, CSSSWESWX*&, int)+0x947)[0xdc824ed7]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEHtmlPUIContentHandler::CS_DoShowApplet(CSSSWEFrame*, SWEModeEnum, int, CSSSWEHtmlStream*, int, int, CSSSWEShowCtx*)+0x1be)[0xdc8a84ee]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEContentHandler::DoShowApplet(CSSSWEFrame*, SWEModeEnum, int, CSSSWEHtmlStream*, int, int, CSSSWEShowCtx*)+0x45)[0xdc8269a5]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEContentHandler::ShowApplet(CSSSWEFrame*, CSSSWEHtmlStream*, CSSSWEShowCtx*, int)+0x1d5)[0xdc829cc5]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEHtmlPUIContentHandler::ShowApplet(CSSSWEFrame*, CSSSWEHtmlStream*, CSSSWEShowCtx*, int)+0xd2)[0xdc87ee72]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWETagAppletRenderer::Show(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x218)[0xdca99918]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::ExecuteSWX(CSSSWESWX*, CSSSWEHtmlStream*, CSSSWEShowCtx*)+0x233)[0xdccadbf3]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::PostSWXExecute(CSSSWESWX*, CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x460)[0xdccac9c0]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::ExecuteSWX(CSSSWESWX*, CSSSWEHtmlStream*, CSSSWEShowCtx*)+0x269)[0xdccadc29]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::Execute(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x150)[0xdccae980]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(_ZN20CSSSWEContentHandler14ShowViewLayoutEP10CSSSWEViewP16CSSSWEHtmlStreamPKDsP13CSSSWEViewCtxi+0x99a)[0xdc82aefa]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::GetViewLayout(CSSSWEHtmlStream*, CSSSWEArgs*)+0x782)[0xdc807e52]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*, WWEReqModInfo*, WWECbInfo*&)+0x14bd)[0xdc7b442d]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*, CSSSWEGenericResponse*, WWEReqModInfo*&, WWECbInfo*&)+0xbf2)[0xdc7b66f2]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&)+0xac)[0xdc7b7ecc]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*)+0x41b)[0xdcc0777b]
/app/sbl/ses/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIface14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x3493)[0xdcc0b513]
/app/sbl/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0xf04b38c4]
/app/sbl/ses/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession19ModInvokeSrvcMethodEPKDsS1_S1_R8SSstring+0x1f4)[0xf4231c34]
/app/sbl/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::RPCMiscModel(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0x167c)[0xf423709c]
/app/sbl/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::HandleRPC(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0x418)[0xf423c6d8]
/app/sbl/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMRPC(CSSClientReq*)+0xb4)[0xf427d9f4]
/app/sbl/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0xda)[0xf427c1ca]
/app/sbl/ses/siebsrvr/lib/libsssasos.so(+0x7ca5)[0xf4272ca5]
/app/sbl/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x150)[0xf4273050]

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the migration to Exalogic (Linux) is delayed and impact the application availability

Cause

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