Siebel application generating high volume of crashes in Solaris SPARC 11.3 version (Doc ID 2216463.1)

Last updated on DECEMBER 22, 2016

Applies to:

Siebel CRM - Version 15.11 [IP2015] and later
Oracle Solaris on SPARC (64-bit)
Applicable for only Solaris Version 11.3

Symptoms

Siebel application generating high volume of crashes.

These are started observed in Solaris 11.3 version only. Where as same Siebel application which is in 11.2 working safely and not observed high volume of crash behavior

No consistent in crash pattern

 

Few stacks:

 

Called from:
/opt/app/bss/sieb/siebsrvr/lib/libsslcosd.so'0x4dcdc [0xf3a5dcdc]
/lib/libc.so.1'__sighndlr+0xc [0xf5299f2c]
/lib/libc.so.1'call_user_handler+0x370 [0xf528cc04]
/lib/libc.so.1'sigacthandler+0x58 [0xf528cf0c]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'void IloEnvI::init(IloExtractableI*)+0x88 [0x5aa1effc] [Signal 11 (SEGV)]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IloExtractableI::IloExtractableI #Nvariant 1(IloEnvI*,const char*)+0x30 [0x5aa48490]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IloAnySetVarI::IloAnySetVarI #Nvariant 1(IloEnvI*,const IloAnyArray,const char*)+0x2c [0x5a9f3b7c]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IloPortI::IloPortI(IloEnvI*,IloComponentI*,IloPortModel*)+0x50 [0x5a80439c]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IloBagPortI::IloBagPortI(IloEnvI*,IloComponentI*,IloBagPortModel*)+0x44 [0x5a7e5088]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IloPortUnionPort::IloPortUnionPort(IloEnvI*,IloPortI*,void*,IloPortModel*,IloPortSubExp*)+0xc0 [0x5a812b8c]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IloBagPortI*IloBagPortI::getHasPartBagUnion(const char*)+0x134 [0x5a7e6848]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IloBagPort IloBagPort::getHasPartBagUnion(const char*)+0x68 [0x5a6c9c68]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'PROPERTY_TYPE IlogConfiguratorCatalog::extractPathVariables(const PropPath*,IlogConfigItem*,IloBagPort&,IloIntVar&,IloFloatVar&,IlogConfigItem*&,bool&,bool)const+0x564 [0x5a71be24]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'IlogConfigItem*IlogConfiguratorCatalog::getConnectedItem(const PropPath*,IlogConfigItem*)const+0x34 [0x5a71ce94]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'ConfiguratorWorker::ItemPropertyIterator IlogConfigRequestManager::getItemPropertyIterator(const PropPath*)+0xec [0x5a6dcd2c]
/opt/app/bss/sieb/siebsrvr/lib/libsscswork.so'ConfiguratorWorker::ItemPropertyIterator ConfiguratorWorker::getItemPropertyIterator(const PropPath*)+0xc [0x5a6a954c]
/opt/app/bss/sieb/siebsrvr/lib/libsscsmain.so'unsigned CSSCxSession::GetPossibleValues(SSstring,SSstring,bool,CCFPropertySet&)+0x394 [0x5b382094]
/opt/app/bss/sieb/siebsrvr/lib/libsscsmain.so'unsigned CSSCxSession::GetUIInfo(CCFPropertySet&,CCFPropertySet&)+0x2b24 [0x5b380ca4]

 

/opt/app/bss/sieb/siebsrvr/lib/libsslcosd.so'0x4dcdc [0xfe65dcdc]
/lib/libc.so.1'__sighndlr+0xc [0xf7ab9f2c]
/lib/libc.so.1'call_user_handler+0x370 [0xf7aacc04]
/lib/libc.so.1'sigacthandler+0x58 [0xf7aacf0c]

/opt/app/bss/sieb/siebsrvr/lib/libsslcshar.so'unsigned short*SSstring::GetWriteBuffer
/opt/app/bss/sieb/siebsrvr/lib/libsslcshar.so'void SSstring::SetBufferLength
/opt/app/bss/sieb/siebsrvr/lib/libsslcevt.so'int SSEventLog::MakeFields
/opt/app/bss/sieb/siebsrvr/lib/libsslcevt.so'int SSEventLog::HandleEvt
/opt/app/bss/sieb/siebsrvr/lib/libsslcevt.so'int LIBEvtTrigger
/opt/app/bss/sieb/siebsrvr/lib/libsslcasrv.so'int CCFAdapterShared::LogEventFmt
/opt/app/bss/sieb/siebsrvr/lib/libsslcshar.so'int CcfLogEvent
CCFFormatArg&,const CCFFormatArg&)+0xb0 [0xfea62850]
/opt/app/bss/sieb/siebsrvr/lib/libsscfcmn.so'void CSSObjectBase::DoSetErrorMsg
short*,CSSObjectBase::ErrorSeverity)const+0x9bc [0xfe4c6b3c]

/opt/app/bss/sieb/siebsrvr/lib/libsscfcmn.so'void CSSObjectBase::SetErrorMsg
/opt/app/bss/sieb/siebsrvr/lib/libsscsmain.so'unsigned CSSCfgWorker::HandleAllException
/opt/app/bss/sieb/siebsrvr/lib/libsscsmain.so'unsigned CSSCfgWorker::MakeUpdate
/opt/app/bss/sieb/siebsrvr/lib/libsscsmain.so'unsigned CSSCxSession::RemoveFailedRequests()
/opt/app/bss/sieb/siebsrvr/lib/libsscsmain.so'unsigned CSSCxSessionMgr::SubmitRequest
/opt/app/bss/sieb/siebsrvr/lib/libsscsibrk.so'unsigned CSSCxObjInstService::RemoveFailedRequests
/opt/app/bss/sieb/siebsrvr/lib/libsscsibrk.so'unsigned CSSCxObjInstService::DoInvokeMethod
/opt/app/bss/sieb/siebsrvr/lib/libsscfom.so'unsigned CSSService::InvokeMethod
/opt/app/bss/sieb/siebsrvr/lib/libsscsremt.so'unsigned CSSConfiguratorService::InvokeSessionMethod
/opt/app/bss/sieb/siebsrvr/lib/libsscsremt.so'unsigned CSSConfiguratorService::RemoveFailedRequests
/opt/app/bss/sieb/siebsrvr/lib/libsscsremt.so'unsigned CSSConfiguratorService::BatchValidat

 

Pmaps:

 

5F770000 48K r-x---- /opt/app/bss/sieb/siebsrvr/lib/libsscswork.so
5F78A000 24K rwx---- /opt/app/bss/sieb/siebsrvr/lib/libsscswork.so

 

The function leading to the crash is the last
0x5f5f3d24: IloAnySetVarI+0x01d4: call
_PROCEDURE_LINKAGE_TABLE_+0x3954 [PLT] ! 0x5f79004c
0x5f5f3d10: IloAnySetVarI+0x01c0: orcc %g0, %o0, %i5
0x5f5f3d08: IloAnySetVarI+0x01b8: call
_PROCEDURE_LINKAGE_TABLE_+0x204 [PLT] ! 0x5f78c8fc
(dbx) dis 0x5f78c8fc
0x5f78c8fc: _PROCEDURE_LINKAGE_TABLE_+0x0204 [PLT]: nop
0x5f78c900: _PROCEDURE_LINKAGE_TABLE_+0x0208 [PLT]: ba,a allocate
! 0x5f61d2ec

 

0x5f61d2ec: allocate : save %sp, -96, %sp
0x5f61d2f0: allocate+0x0004: ld [%i0], %i4 ! 0xf040bc80
0x5f61d2f4: allocate+0x0008: cmp %i4, 0
0x5f61d2f8: allocate+0x000c: bne,pn %icc,allocate+0x2c ! 0x5f61d318
0x5f61d2fc: allocate+0x0010: mov %i0, %i5
0x5f61d300: allocate+0x0014: call operator new[] [PLT] ! 0x5f78cbc0

 

Refers shared libs at low level address 0x5

Changes

 Upgraded Solaris OS version from 11.2 to 11.3 or a Siebel fresh installation in Solaris 11.3 version

Cause

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