EAI Component Is Frequently Going to Partially Offline due to "Error occurred during initialization of VM" (Doc ID 2216543.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.9 [23016] and later
Microsoft Windows x64 (64-bit)

Symptoms

On : 8.1.1.9 [23016] version, Siebel EAI

The EAI component is frequently going is Partially Offline status and after some time again it is coming Running state.
THis is specific to two servers out off 3 and also other components as well in these servers are going Not online status.


ERROR
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ServerLog ProcessExit 1 00003def58229880:0 2016-11-09 02:39:05 JMSReceiverAsync 26984 SBL-SVR-09127 Process 26984 exited with error - Internal: Fail to initialize the shared memory resource for the process. -

STEPS
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The issue can be reproduced at will with the following steps:


1. Start EAI component

EAI Components starts to crash

BUSINESS IMPACT
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During to this matter, EAI component could not be used on impacted servers

Cause

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