When Launching A Campaign With French Language FRA Offer, Launch Fails (Doc ID 2216825.1)

Last updated on JANUARY 20, 2017

Applies to:

Siebel Marketing - Version 8.2.2.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.14 [IP2014] version, Siebel Marketing

When Launching a Campaign with French Language Launch fails

When Launching a Campaign with French Language and French Locale, getting error:
ObjMgrBusServiceLog InvokeMethod 4 0000110e582e239c:0 2016-11-18 01:02:50 End: Business Service 'Workflow Process Manager' invoke method: 'RunProcess' at 1ce2ebd0

GenericLog GenericError 1 0000110e582e239c:0 2016-11-18 01:02:50 Object manager error: ([0] Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
This operation is not allowed when there are no records displayed.



Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)(SBL-BPR-00131) (WF_ERR_CUSTOM_1))

GenericLog GenericError 1 0000110e582e239c:0 2016-11-18 01:02:50 ( (0) err=2818155 sys=6750339) SBL-OMS-00107: Object manager error: ([0] Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
This operation is not allowed when there are no records displayed.
 

ERROR
-----------------------

([0] Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Navigate to the Offers screen.
2 In the link bar, select the Treatment channel you want to add.
3 Complete the fields in the Treatment Details screen, using the values in the following table as a
guide.
4. Language For email treatments, change value to FRA


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot launch campaign in French

Cause

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