Enable "New File" Button Using Send Communication Applets On Microsoft Outlook (Doc ID 2217652.1)

Last updated on DECEMBER 23, 2016

Applies to:

Siebel CRM - Version 15.0 [IP2015] to 16.7 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.

Goal

The user would like to be able the use "New File" button using Email client "Microsoft Outlook" on Send Communication Applets popup 
 
 
Steps to reproduce the behavior.
 
1. Go to Contact Screen
2. Press F9 using Microsoft Outlook
3. Send Communication Applet popup
4. Click on Attachment icon
5. New File is disable

 

Solution

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