Last updated on DECEMBER 27, 2016
Applies to:Siebel CRM - Version 220.127.116.11  and later
Information in this document applies to any platform.
There is an observation wherein the CTI Toolbar appears differently in both HI and SI Mode. The Work Item drop down on the Toolbar is not visible in SI Mode, while the same application when switched to HI mode works fine.
Is this an expected behaviour?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms