Siebel CTI Toolbar Visual Discrepancy In HI And SI Mode (Doc ID 2218038.1)

Last updated on DECEMBER 27, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Goal

There is an observation wherein the CTI Toolbar appears differently in both HI and SI Mode. The Work Item drop down on the Toolbar is not visible in SI Mode, while the same application when switched to HI mode works fine.

Is this an expected behaviour?
 

Solution

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