Imported Promotions Apply Actions And Criteera From The Expression And Not From The Actual Formula (Doc ID 2218557.1)

Last updated on DECEMBER 28, 2016

Applies to:

Siebel Loyalty Engine - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.12 [IP2015] version, Loyalty

ACTUAL BEHAVIOR
---------------

There are couple of issues here.

1. The promotion criteria or action doesn't take the values from the formula. It uses the expression formed in the criteria/action. If the formula is updated lateron, the change is not reflected on the promotion. In case the promotion is imported to other environments, the same expression is stamped and used in the promotion irrespective of the formula. I am able to replicate this. Attached is a document to replicate this.
2. If the formula is updated, sometimes the expression of the formula retains the old value(example, if the member attribute used in the formula are changed).

EXPECTED BEHAVIOR
-----------------------
if formula changes then it should change in promotion level automatically it should refresh

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Goto Formula
2. change it 
3. checkin promotion if it is change or not


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot changes expressions

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms