Browser Title Not Changing For Incoming Interactions (CTI) After Upgrading To IP2016 (Doc ID 2219440.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, CTI

Before Siebel 15.10 when an inbound call is receive the Browser Title in OpenUI keep flashing between the actual view contact and the message Incoming Interaction to alert the user.

This is TRUE even after the user is redirect to a new view because of a CTI event response in the backgroud.

AFTER Siebel 15.10 when an inbound call is receive the Browser Title in OpenUI keep flashing between the actual view contact and the message Incoming Interaction to alert the user.

BUT as soon the user is redirect to a new view because of a CTI event response in the background it immediately update the browser title with the new context info and stop flashing with message Incoming Interaction.



Changes

 

Cause

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