Last updated on AUGUST 31, 2017
Applies to:Siebel CRM - Version 188.8.131.52.6 [IP2014] and later
Information in this document applies to any platform.
When running sarmanalyzer to convert a .sarm file to csv format it is not computing the right time stamps
1. Convert .sarm file to .csv file using the syntax below:
2. Verify the most recent data in the "StartTime" column
3. There is a time gap of around 5 h
Executed the conversion to .csv format using sarmquery and obtained correct information.
As an example, a SarmId was taken for reference and compared with the result of sarmquery.
In sarmanalyzer, the result for SarmId=13127175 was 12/23/16 15:00 while with sarmquery the right result would be 12/23/16 10:53.
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