Sarmanalyzer Is Doing Wrong Time Stamp Calculation (Doc ID 2219622.1)

Last updated on MARCH 27, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When running sarmanalyzer to convert a .sarm file to csv format it is not computing the right time stamps

STEPS
-----------------------
1. Convert .sarm file to .csv file using the syntax below:

sarmanalyzer -o /tmp/SARM/A_FINSObjMgr_nld_T201612132248_P29687890_N0034.csv -d csv -a details -f ./A_FINSObjMgr_nld_T201612132248_P29687890_N0034.sarm

2. Verify the most recent data in the "StartTime" column
3. There is a time gap of around 5 h
    Executed the conversion to .csv format using sarmquery and obtained correct information.
    As an example, a SarmId was taken for reference and compared with the result of sarmquery.
    In sarmanalyzer, the result for SarmId=13127175 was 12/23/16 15:00 while with sarmquery the right result would be 12/23/16 10:53.

Cause

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