Sarmanalyzer Is Doing Wrong Time Stamp Calculation
(Doc ID 2219622.1)
Last updated on APRIL 01, 2019
Applies to:
Siebel CRM - Version 8.1.1.14.6 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
When running sarmanalyzer to convert a .sarm file to csv format it is not computing the right time stamps
STEPS
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1. Convert .sarm file to .csv file using the syntax below:
2. Verify the most recent data in the "StartTime" column
3. There is a time gap of around 5 h
Executed the conversion to .csv format using sarmquery and obtained correct information.
As an example, a SarmId was taken for reference and compared with the result of sarmquery.
In sarmanalyzer, the result for SarmId=13127175 was 12/23/16 15:00 while with sarmquery the right result would be 12/23/16 10:53.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |