"CSSReposMergeEng::GetDBConnection Failed:- Not able to get the connection" error encountered during IRM Process (Doc ID 2219689.1)

Last updated on JANUARY 03, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Upgrade

When attempting to run IRM after finishing upgrep, IRM fails and the following error occurs.

ERROR
-----------------------
CSSReposMergeEng::GetDBConnection Failed:- Not able to get the connection Fri Dec 16 13:51:20 2016
CSSReposMergeEng::UpdateParentTimestamps Failed:- Not able to get the connection Fri Dec 16 13:51:20 2016

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Perform upgrep for IP2016 upgrade and make sure it is done correctly.
2. Make sure that IRM is run as next step.
3. Check to see IRM delta merge is successful.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run IRM and this was causing a setback.

Cause

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