Object Manager Crashes On CSSBusComp::WriteRecord Due to SBL-DAT-00523 Error

(Doc ID 2219833.1)

Last updated on JANUARY 03, 2017

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 [21229] version, System Admin

Object Manager is crashing when doing Clinical Trip Report approval

ACTUAL BEHAVIOR
---------------
Application crashes on production servers.

EXPECTED BEHAVIOR
-----------------------
Object manager should not crash

STEPS
-----------------------
1) Create a visit, complete, and submit it
2) Login to the application as the user who approves the report
3) Display the approval dialog box
4) Login to the application one more time from another browser session
5) Display the approval dialog box
6) Click on sign button on both browser sessions one after the other
7) The object manager crashes

BUSINESS IMPACT
-----------------------
Due to the crash, users connected to the same crashing process will lose unsaved data and need to relogin.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms