Obiee Upgrade, Update Count On Segment Tree Designer Failing With Code:QS2QOLYY:GPGXABJT:U9KP7Q94

(Doc ID 2220261.1)

Last updated on AUGUST 09, 2017

Applies to:

Siebel Marketing - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Siebel Marketing

When attempting to run an Update Count in the Segment Tree designer, the follow error is seen:

An error occurred while updating the counts
Job request of type "GetCount" failed.
Error Details
Error Codes: QS2QOLYY:GPGXABJT:U9KP7Q94

Unable to write cache object with GUID "21eafee0-0d7a-1000-8567-0a2900cf0000" to web catalog.
Path not found (/system/mktgcache/<SERVERNAME>/21eafee0-0d7a-1000-8567-0a2900cf0000)

ERROR
-----------------------
QS2QOLYY:GPGXABJT:U9KP7Q94


STEPS
-----------------------
In 12C go to Segment Tree Designer and try to update record count.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update record count

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms