Siebel IP 2016 16.6 Program Flowchart View Missing Data Values And Flowchart Connectors (Doc ID 2220502.1)

Last updated on APRIL 24, 2017

Applies to:

Siebel Marketing - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Program Flowchart View is void of its connectors and data, and is currently unusable.

EXPECTED BEHAVIOR
-----------------------
Program Flowchart View should contain the flowchart connectors and related data to use this view as expected.

STEPS
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The issue can be reproduced at will with the following steps:
Marketing application
- Create a Program
- Drilldown on Program to Program Flowchart view
- Select a 'Stage' and drag on to the canvas
- Create a 'Campaign' by dragging on to the canvas. In the popup, select 'New' and add a campaign name
- The campaign is added with no connector
- Navigate to another view and back again
- The form applet data is 'empty' and there are no connectors between the stage and the connector

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not able to access the Program Flowchart View, as it is currently unusable.

Cause

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