Siebel Search With IP16 Fails When Searching With An Ampersand Character (Doc ID 2220697.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Siebel Search with IP16 fails when searching with an ampersand character

Siebel Search fails when the value of a search field includes an ampersand character.
This is reproducible in vanilla Siebel 16.1.
 
Repro steps
- Using Siebel Search click Advanced Find
- Select a Find Category, e.g. Account
- Search for Account name which includes an ampersand, e.g. “Hastings & Rother NHS Trust”
- Search results are displayed however there is no query criteria applied, all records are returned (see screen shot)
- Looking at the log file, no bind variables is applied to the query.

Cause

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