SIS OM Customer Account Portal View: New button on Asset Applet Throws Error SBL-BPR-00101 (Doc ID 2221261.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

 On : 16.7 [IP2016] version, Order Management

When attempting to create new asset on Asset Applet,
the following error occurs.

ERROR
-----------------------
[1] Error running sub-process 'SIS OM Active Order Sub-Process' at step 'Get Active Order'. (SBL-BPR-00183)

[2] Error updating business component at step 'Set Currrency Code'. (SBL-BPR-00187)

[3] This error is returned when the workflow/task is executing the siebel operation business service. (SBL-BPR-00100)

[4] No Primary Row found in 'Order Entry - Orders' for Siebel Operation. (SBL-BPR-00101)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

- Create a new Account in Siebel
- Select EUR as Currency
- Select Account Type=Residential
- Navigate to SIS OM Customer Account Portal View
- Create New Order by pushing button “New”
- Error message will be displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:


Due to this issue, users cannot <describe Impact>.

Cause

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