My Oracle Support Banner

SIS OM Customer Account Portal View: New button on Asset Applet Throws Error SBL-BPR-00101 (Doc ID 2221261.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

 On : 16.7 [IP2016] version, Order Management

When attempting to create new asset on Asset Applet,
the following error occurs.

ERROR
-----------------------
[1] Error running sub-process 'SIS OM Active Order Sub-Process' at step 'Get Active Order'. (SBL-BPR-00183)

[2] Error updating business component at step 'Set Currrency Code'. (SBL-BPR-00187)

[3] This error is returned when the workflow/task is executing the siebel operation business service. (SBL-BPR-00100)

[4] No Primary Row found in 'Order Entry - Orders' for Siebel Operation. (SBL-BPR-00101)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

- Create a new Account in Siebel
- Select EUR as Currency
- Select Account Type=Residential
- Navigate to SIS OM Customer Account Portal View
- Create New Order by pushing button “New”
- Error message will be displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:


Due to this issue, users cannot <describe Impact>.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.