When Trying to Edit Attachments With IE11, Edit Button is Disabled with Not Able to Connect to Desktop Integration Siebel Agent Error

(Doc ID 2221459.1)

Last updated on JULY 25, 2017

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.


Some users report that Desktop Integration Siebel Agent (DISA) is not working properly on Internet Explorer 11 (IE 11).  Other browsers work, as expected.

Engineers recommended the workaround below; however, IE 11 still does not work properly: nothing happens when clicking on the Attachment name in any Attachment applet.

Siebel is not able to connect to Desktop Integration Siebel Agent (DISA).




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