Siebel eMail Response CommInboundReceiver Has Problems When Processing Spam Emails (Doc ID 2221565.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
Hi Supportweb,
We have found out that when any spam / bad emails come in the Inbox, the Communication Inbound Processor (CIR) crashes and all the subsequent emails DO NOT get processed in Production. So, currently we have to remove these bad emails from the Inbox folder and restart the CIR component to resume the process. Please advise how to resolve this issue permanently. I have attached some of the bad emails sample here for you to review them.

Thanks in advance

Symptoms

 ComInbounmeceiver is unable to process/handle spam emails

Changes

 none

Cause

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