CTI Event Handler Creates A New Activity Record Unexpectedly (Doc ID 2221955.1)

Last updated on JANUARY 17, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

CTI event handler for call release calls a business service but it does not have NewRecord method in it. But it sometimes creates a new record unexpectedly.

Cause

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