Task UI: Drilldown on Report Output List Applet Not Working (Doc ID 2221981.1)

Last updated on JANUARY 11, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.17 [IP2013] version, Task Based UI


When using Task UI, drilling down on the applet "Report Output List Applet" does not work for all users.

On the View "Report Output List View", there is an applet "Report Output List Applet".
In this applet there is a field "ReportOutputFileName" with drill down.

This problem does not exist for all users.

All users should be able to drill down on the Report Output FileName.

STEPS
1. Create new View for Task with applet "Report Output List Applet".
    New View Property:
       BO: Contact
       Type: Task
       Visibility Applet: Report Output List Applet
       Visibility Applet Type: Sales Rep

2. In the Task, generate report.
3. Drill down on the field "ReportOutputFileName".

Result: Not able to drill down: the Report Filename cannot be accessed.

4. If the same user has been crossed on the View "Report Output List View", you will find the same report, then drill down will work.

Cause

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