Dispatch Board Concurrent Access And Sorting Calculated Field (Doc ID 2222288.1)

Last updated on MARCH 14, 2017

Applies to:

Siebel Field Service - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Goal

How concurrent accesses are managed when Assignment Score value is a stored value in Open UI?

Let's have a look to following case:

1) Have 2 schedulers (S1 and S2) working together on the same Service Region (SR1) but in 2 separate sessions
2) S1 compute scores of SR1 employees with activity A1
3) S2 compute scores of SR1 employees with activity A2
4) S1 sorts DB on score

In this case, since a new physical query is launched when sorting, S1 will get scores computed by S2 for activity A2. This is not consistent.
 

Solution

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