My Oracle Support Banner

OPEN UI - POP-UP APPLET WITH PICKLIST NOT RENDERED PROPERLY WITH CTI (Doc ID 2222559.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 15.13 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.13 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
IN OPEN UI, POP-UP APPLET WITH PICKLIST NOT RENDERED PROPERLY WITH CTI


  Within CTI module try to popup a  form applet using the @CreatePopupFrame method on the command. Class of the applet is the recommended class "CSCHTMLSelectListPopup" and the applet is displayed correctly in High Interactivity, but in Open UI it shows an applet without title and where it should be a drop-down is displayed a text-box instead.


EXPECTED BEHAVIOR
-----------------------
In OPEN UI, POP-UP FORM APPLET WITH PICKLIST(form applet is triggered using the CreatePopupFrame method on the command) should be RENDERED PROPERLY when launched with CTI command.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure CTI to open "Send SMS Applet"(vanilla applet) by using CreatePopupFrame method on the CTI command


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.