Object Manager Crashes When Activating Workflow On Administration-Business Process Screen (Doc ID 2223121.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, System Admin

After the upgrade from IP 2014 to IP 2016 the object manager is crashing whenever a workflow is activated or simulated.

ERROR
-----------------------
CSSObjectBase::ClearErrorMsg
CSSObjectBase::ClearErrorMsg
CSSService::SetBusComp
CSSWfAdmin::DoInvokeMethod
CSSService::InvokeMethod
CSSBCWFReadOnly::DoInvokeMethod
CSSBusComp::InvokeMethod
CSSSWEFrame::DoInvokeMethod
CSSSWEFrameList::DoInvokeMethod
CSSSWEFrameListBase::DoInvokeMethod
CSSSWEFRProcessDefn::DoInvokeMethod
CSSSWEFrame::InvokeMethod
CSSSWEFrameMgrInternal::InvokeAppletMethod
CSSSWECmdProcessor::InvokeMethod
CSSSWECmdProcessor::_ProcessCommand
CSSSWECmdProcessor::ProcessCommand
CSSSWECmdProcessor::ProcessCommand
CSSServiceSWEIface::Request
CSSServiceSWEIface::DoInvokeMethod
CSSService::InvokeMethod
CSSSIOMSession::ModInvokeSrvcMethod
CSSSIOMSession::RPCMiscModel
CSSSIOMSession::HandleRPC
CSSClient::HandleOMRPC
CSSClient::HandleRequest
SOMMTServer::SessionHandleMsg
smiMainThread::CompSessionHandleMsg
_smiMessageQ::ProcessMessage
_smiMessageQ::ProcessRequest
_smiWorkQueue::WorkerTask
SmiThrdEntryFunc



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to the Siebel client with administrator privileges, connected to the appropriate database.
2. Navigate to the Administration-Business Process screen, and then the Workflow Deployment view.
3. In the Repository Workflow Processes list, query the Name field for the workflow you published in Step 2.
4. Make sure the workflow process is chosen.
5. Click Activate.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot activate workflows and users connected to the same crashing process will lose unsaved data.

Cause

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