Siebel IP15 Eapps.cfg Cannot Resolve Hostname (Doc ID 2224010.1)

Last updated on JANUARY 17, 2017

Applies to:

Siebel CRM - Version 15.11 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Customer is reporting an issue where eapps.cfg is not able to resolve the hostname. This is seen in IP 2015 PS 11.

When the connectstring in the eapps.cfg uses the IP address, it works.
When the connectstring uses the hostname, it will display a generic error instead of the login page.

Added the following section from eapps_sia.cfg and uncommented eapps_sia.cfg, eapps_fins.cfg, eapps_sis.cfg

[/loyalty_enu]
;ConnectString = siebel.TCPIP.None.None://MyHostcrmdev1.nl.mycompany.net:2321/ASW_D4V/loyaltyObjMgr_enu /* Somehow the hostname is not resolved even with the parameter export RESOLV_MULTI=off removed*/
;ConnectString = siebel.TCPIP.None.None://MyHostcrmdev1:2321/ASW_D4V/loyaltyObjMgr_enu
ConnectString = siebel.TCPIP.None.None://192.168.21.77.nl.mycompany.net:2321/ASW_D4V/loyaltyObjMgr_enu
;ConnectString = siebel.TCPIP.None.None://MyHostcrmdev1.nl.mycompany.net:2321/ASW_D4V/loyaltyObjMgr_enu
WebPublicRootDir = /u01/app/oracle/siebel/dev/IP15/sweapp/public/enu
SiebEntSecToken = $(WebUpdatePassword)

Cause

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