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How To Setup Siebel Email Response With Outlook365 or Gmail or Other Common Email Servers (Doc ID 2224128.1)

Last updated on MAY 21, 2021

Applies to:

Siebel CRM - Version [20416] to 21.2 [Release V8 to V17]
Information in this document applies to any platform.


 The purpose of this document is to show how to setup Siebel Email Response module to pull emails from most common Email Servers such as Outlook365 or Gmail or Yahoo


Siebel Email Response module is able to connect to Email Servers and pull emails and create corresponding Email - Inbound activity records or even Service Request records to be handled in Siebel Application, mostly in Site Map>Communications screen for Email - Inbound activity records for example.

This document will show step by step how you can setup Email Response to connect to the most common Email Servers available.  



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In this Document
 1) Which protocol (POP3 or IMAP) Email Response support and which one should be used?
 2) Test connectivity with Email Server using OpenSSL
 3) Install the latest Java Development Kit Update
 4) Install the latest JavaMail library supported for your Siebel version
 5) Test connectivity with Email Server using Siebel JMailClient java application
 6) Set EMRJavaSubsys Java Subsystem parameters
 7) Set Internet SMTP/POP3 Server driver parameters for POP3 using JavaMail mode:
 8) Set Internet SMTP/IMAP Server driver parameters for IMAP
 FAQ About Internet SMTP/IMAP Server for most common IMAP Servers
 1) Question: This steps also applies for a local IMAP Server such as MS Exchange using a self-signed certificate?
 2) Question: Which information can be provided  for Oracle Technical Support troubleshooting?
  3) Question: Why it works on Windows, but not in AIX platform?
  4) Question: Does the memory settings for the JVM refer to all Internet SMTP/IMAP Server profiles been used or a JVM is created for each profile?
  5) Question: Is there any limit of Profiles that can be loaded by a single JVM?
 6) Question: Why parameter Enable TLS for IMAP  or Enable TLS for POP3 should be set to False, if my IMAP Servers/POP3 Servers uses secure protocols TLS?
 7) Question: Internet SMTP/IMAP Server Driver Fails To Login To IMAP Server With Error Message: "nullAUTHENTICATE failed" ?

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