Data Record Overwrited When Open Attachment
(Doc ID 2224254.1)
Last updated on AUGUST 19, 2022
Applies to:
Siebel CRM - Version 8.0.0.12[20444] and laterInformation in this document applies to any platform.
Symptoms
On : 8.0.0.12[20444] version, Client Functionality
ACTUAL BEHAVIOR
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Data record overwrited when open attachment
Good afternoon. When I open the attached file in the data records are changed, namely field creation date and file size.
The format files does not matter.
EXPECTED BEHAVIOR
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it should show same size and date time
STEPS
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The issue can be reproduced at will with the following steps:
1. goto attachment
2.click on attachment name
3. open attachment
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see same size and date after opened it
Cause
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In this Document
Symptoms |
Cause |
Solution |