Data Record Overwrited When Open Attachment

(Doc ID 2224254.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.0.0.12[20444] and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0.12[20444] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Data record overwrited when open attachment

Good afternoon. When I open the attached file in the data records are changed, namely field creation date and file size.
The format files does not matter.

EXPECTED BEHAVIOR
-----------------------
it should show same size and date time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. goto attachment
2.click on attachment name
3. open attachment

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see same size and date after opened it

Cause

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