Error invoking service Universal Inbox method CreateInboxEx at step CreateInbox For Owner (Doc ID 2224379.1)

Last updated on JANUARY 18, 2017

Applies to:

Siebel Communications - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.9 [IP2015] version, Siebel VB / eScript / COM

eScript Error

Customer is facing the below error while creating the Billing profile change SR for subscriber.
Since it is vanila WF which is added in later version we are unable to find the root casue. We de activated the "Inbox - Service Main Integration" but still facing the above error.


ERROR
-----------------------

Line 11: Error: SiebelError: Error invoking service 'Universal Inbox', method 'CreateInboxEx' at step 'CreateInbox For Owner'.(SBL-BPR-00162)
Line 13: !Error: SiebelError: Error invoking service 'Universal Inbox', method 'CreateInboxEx' at step 'CreateInbox For Owner'.(SBL-BPR-00162) Error occurred while loading cache for Inbox Type Name '<?>'.(SBL-UIB-00108)

+

ObjMgrLog Error 1 000000f3587d36bc:0 2017-01-17 14:13:02 (uinboxtype.cpp (832)) SBL-UIB-00108: Error occurred while loading cache for Inbox Type Name 'SROwner'.
ObjMgrBusServiceLog Error 1 000000f3587d36bc:0 2017-01-17 14:13:02 (uinboxsvc.cpp (2222)) SBL-UIB-00108: Error occurred while loading cache for Inbox Type Name '<?>'.
InboxLog InboxError 1 000000f3587d36bc:0 2017-01-17 14:13:02 Universal Inbox:ERROR:CreateInboxItem --- Error occurred while loading cache for Inbox Type Name '<?>'.(SBL-UIB-00108)




Cause

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