After upgrade, EIM jobs submitted in Administration - Server Management / Jobs View fail with SBL-EIM-00108: Internal error in retrieving scf parameter, but same EIM Job at Command Line Finishes without Error. (Doc ID 2224455.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, EIM

Running any EIM job from the UI fails with the error SBL-EIM-00108: Internal error in retrieving scf parameter, but running the same EIM job from the srvrmgr command line works fine.

This error in the UI EIM log file only happens for jobs submitted in the view.  The Siebel environment was recently upgraded to IP2015 from IP2013.

ERROR
-----------------------
 SBL-EIM-00108


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Try to submit an EIM job from the GUI.

Changes

Siebel was recently upgraded to IP2015 from 8.1.1.11.

Cause

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