Last updated on MAY 01, 2017
Applies to:Siebel CRM Desktop - Version 15.3 [IP2015] and later
Information in this document applies to any platform.
When using CRM Desktop with Microsoft Outlook is not synchronized properly the phone format, it is adding a (+1) before the Contacts phone number, e.g. +199123456.
This behavior is reproduced only with no US(enu) phone format and customizing List of Values(LOVs) for additional international phone format.
Steps to reproduce the behavior
Create the custom LOVs;
1. Got to Administration - Data > List of Values
2. Create a new List of value with the information below;
a. PHONE_FORMAT | 00000000 | 00000000 | English-American | 357 | Check | All
b. INTL_DIALING_CODE | Cyprus (357) | 357 | English-American | blank | 13 |Check | Check | Check | All
3. Got to Administration - Data > Locale and Query for Locale Code "ENU"
4. Change International Dialing Code: Cyprus (357)
Scenario#1 from Siebel OpenUI;
1. Nicole Nieves
2. CellPhone = 99123456
3. Business = +357 99142536
Note: The customer enters a 8 digits number in Siebel Application UI/Applet for a phone format field. With the telephony number configuration, Siebel UI will understand that this is a local number and will not add +1.
Scenarios#2 on CRM Desktop;
1. Luis Nieves
2. CellPhone = +199654321, is adding the "+1"
4. Business = 99857496
Note: The customer enters a 8 digits number in Outlook and CRM Desktop send the 8 digit number to Siebel using EAI, since the user does not explicit set the Country Code in Outlook, at this point, we have a problem since EAI/Scripting required +(Country Code) to avoid any problem around phone fields in Siebel.
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