Remote: Synchronization Manager Crashes when trying to Synchronize Client/Tools with Solaris OS Server (Doc ID 2224760.1)

Last updated on JANUARY 25, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Oracle Solaris on SPARC (64-bit)

Symptoms

Siebel : 8.1.1.11.17 [IP2013] version, Remote / Replication / Anywhere

OS: Solaris 11

While trying to synchronize from Siebel Tools to initialize the Local DBF, the following error is displayed "Communication session with the server was interrupted" and SynchMgr component is crashing with core dump files.


The following errors are present in the logs:

1. Enterprise log (on server):

  SBL-OSD-02011 Process 20235 exited with error - Process exited because of a segment violation (SIGSEGV)

2. Syncthrd log (on client computer):

  SBL-DCK-00252: Communication session with the server was interrupted. Please try again later.

3. Siebdev log (on client - this error is not directly related to the issue)

SBL-DAT-00170: The DLL 'SSCACSBC.DLL' could not be loaded.

4. SynchMgr log (on server):

   No errors - the log finishes abruptly

5. Call stack

fa7a2210 SQLConnectW (e71c50, ca8488, 1, cc51c0, a, c58e88) + 14c
faf8a120 _unix_adapter_SQLConnect (c58e88, cc51c0, ca8488, fa7a20c4, fafe3a94, df59d4) + 380
faf0132c short doUTLSQLConnect(void*,unsigned short*,short,unsigned short*,short,unsigned short*,short,unsigned short*) (290000, df5a54, 3, df5994, fafe3a64, df59d4) + d0c
faf01830 UTLSQLConnect (e3ed00, df5a54, fffffffd, df5994, fafacdb4, df59d4) + 50
f64b2710 SecurityLogin (fe3dac40, f64c51d0, fe116058, f651cba8, fe115ee4, fe3d16ac) + 790
fc866fa0 int CSSSecMgr::Login(const SSstring&,const SSstring&,void*&,bool) (fc88b080, f651d3c4, f651d3c0, f651d3cc, df5554, fc88ac28) + 560
fc8a2640 int CSSSecClnt::Authenticate(const SSstring&,const SSstring&) (f651d3c8, f651d3c4, f651d3c0, a, 0, 14) + e0
fcab7684 int CSSSyncServerSecurityImpl::ValAndAuthImpl(unsigned short*,unsigned short*,_utl_node*,unsigned short*,unsigned short*,unsigned short*) (e3dc20, de3b98, 144, df1ee0, cb1910, cb18f0) + 4a4
fcab6ea0 int CSSSyncServerSecurity::ValidateAndAuthenticate(unsigned short*,unsigned short*,_utl_node*,unsigned short*,unsigned short*,unsigned short*) (f651ecb0, de3b98, dee548, df1ee0, cb1930, cb18f0) + a0
fcaab6f4 int CSSSyncMTCtx::HandleDockOpen(CSSSISDockOpenReqMsg*) (a64188, cbdd68, 0, f651ecb0, f651ecd8, fcad92b6) + 7d4
fcaa8644 int CSSSyncMTCtx::HandleMsg(CSSSISMessage*,int&) (a64188, cbdd68, 0, 0, 0, 0) + 104
fcab4fe4 int CSSSyncMTSrvr::SessionHandleMsg(CSSSISMessage*,int&) (283a10, cbdd68, f651f474, fe8a3f48, 1, a87924) + a4
00201f10 int smiMainThread::CompSessionHandleMsg(CSSSISMessage*,int&) (6953f8, cbdd68, f651f474, c5cb08, 25cfd4, c8) + 170
00208c54 int _HandleRequest(CSSSISConn*,smiMainThread*,void*,long,int&,int&) (7, 6953f8, fe3dac40, 3, f651f4c8, f651ff2c) + 754
00207f20 int SmiSessThrdMain(void*) (d10720, ffffffff, 0, 1388, ffffffff, 150000) + de0
fe1ad17c void*OSDSolarisThreadStart(void*) (0, 2000, d10738, 207140, 9, d10750) + 9c
fd9ba670 _lwp_start (0, 0, 0, 0, 0, 0) TAG

 

Changes

 The Remote Component Group was enabled in order to extract and initialize a developer.

Cause

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