Record Count Shortcut Is Not Working When Bookmark URL Is Used (Doc ID 2224887.1)

Last updated on JANUARY 19, 2017

Applies to:

Siebel Tools - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

STEP:

 

1. Login into the Siebel Application and Navigate to the Account Screen > My Account View and copy the URL
2. Do CTRL+SHIFT+3 which will show how many records are in the view.
3. Navigate to another view in our case I navigated to My Quote's View and did CTRL+SHIFT+3
4. Now in the Address bar typed following URL which was copied in (1)
http://machinename:portnumber/callcenter_enu/start.swe?SWECmd=GotoView&SWEView=Account+List+View
5. Which will navigate back to the My Account View. Here do the CTRL+SHIFT+3 again and it is not showing the record count.

 

Cause

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