Last updated on JULY 21, 2017
Applies to:Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.
In Service Request Detail View, we are using vanilla F9 email functionality. After sending the mail, email-outbound activity is generated but it is not displaying in Activity applet. When I do Query Go on Activity Applet then the email-outbound activity is displayed.
Before upgrade(In 188.8.131.52), after sending the email, Email-outbound activity is auto displayed on activity applet without doing Query Go even with Siebel OpenUI.
How to fix this?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms