Activity Is Displaying Only After Query-Go In F9 Email Functionality In Siebel IP16.6

(Doc ID 2225206.1)

Last updated on JULY 21, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.


In Service Request Detail View, we are using vanilla F9 email functionality. After sending the mail, email-outbound activity is generated but it is not displaying in Activity applet. When I do Query Go on Activity Applet then the email-outbound activity is displayed.

Before upgrade(In, after sending the email, Email-outbound activity is auto displayed on activity applet without doing Query Go even with Siebel OpenUI.

How to fix this?


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