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Prevent Excluded Items From Being Processed By Configurator Eligibility Compatibility Workflow (Doc ID 2225643.1)

Last updated on APRIL 01, 2019

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

 Products which are excluded in configurator UI still gets picked by the Eligibility and Compatibility workflows

 

Steps to replicate

 

1. Product Definition:

=================

ROOT_PRODUCT
¦- Relationship: CLASS 0,1,0 > UI Prop: Excluded: Y
¦- Rel Domain:
PRODUCT_1_EXCLUDED
PRODUCT_2_EXCLUDED
PRODUCT_3
PRODUCT_4
PRODUCT_5_EXCLUDED

Note: for all products above have"Check Eligibility" flagged to  "Y"

2. Bundle Definition:

==============
BUNDLE_1
¦- ROOT_PRODUCT, 1/1/1
¦- PRODUCT_3
¦- PRODUCT_4

While activating such Bundle and customize the product "ROOT_PRODUCT" those products:
• PRODUCT_1_EXCLUDED
• PRODUCT_2_EXCLUDED
• PRODUCT_5_EXCLUDED
despite the fact are not visible (are still processed by Eligibility and Compatibility) still returned back by the step "Pre Pick Get Row Set" in "Configurator Eligibility Compatibility Workflow"

 

How can excluded products be prevented?

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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