Mobile Touchscreen Device Does Not Show the Records Properly (Doc ID 2225851.1)

Last updated on JULY 10, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Mobile TouchScreen device does not show the records properly
For a mobile device, if you go to a list applet where you have only one 
record in the list, that record is not totally visible since the horizontal scrollbar is overlapping the record.

EXPECTED BEHAVIOR

For a mobile device, if you go to a list applet where you have only one 
record in the list, that record should be totally visible and the horizontal 
scrollbar should not overlap the record. 

STEPS

Issue could be replicated using a desktop client (in Chrome) and by using F12 to toggle device toolbar.
Select  the mobile version and then refreshed the browser. 

1) Go to Opportunities>> Opportunities List
2) Press Search button and try to introduce "Opportunity Name" field.
You will see that only half of the record is visible


Changes

 

Cause

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