Siebel Getting White Screen When Do Multiple Clicks On Any Button Which Navigates To Other View. (Doc ID 2226373.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Siebel CRM - Version 16.2 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.2 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Customer has a customization setup in their Home page to query for contacts. They would like to change this search function so that it can only be executed once.

EXPECTED BEHAVIOR
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1) System should not allow user to click multiple times on the Search button. It should freeze the cursor or button.
2) It should not show blank page on view navigation to the targeted view.

STEPS
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The issue can be reproduced at will with the following steps:
1) Find any button which navigates to other view via GotoView method after a long process (example: Search button on Home page)
2) Provide valid data and click multiple times on the button before you navigate to targeted view.
3) System navigates to the targeted view, but shows blank page.



Cause

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