Err: OpenSRF Read Error Leads To Anonymous User Authentication Failure (Doc ID 2226467.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.16 [IP2014] and later
Linux x86-64

Symptoms

On : 8.1.1.14.16 [IP2014] version, Exalogic, System Admin

When attempting to login to the Siebel application the users receive "Server is busy error".
The object manager component is online/running, the login failure is intermittent.
The respective object manager failed task log file shows the following pattern:

ObjMgrMemProfileLog Info 4 000005f158465fd2:0 2016-12-07 11:41:44 WAITING: Initialized.
ObjMgrSRFLog Warning 2 000005f158465fd2:0 2016-12-07 11:41:44 (objdef.cpp (17493)) SBL-DAT-00144: Could not find 'Application' named 'Siebel HTIM'. This object is inactive or nonexistent.
ObjMgrSRFLog Open 5 000005f158465fd2:0 2016-12-07 11:41:44 Err: OpenSRF
ObjMgrSessionLog ObjMgrLogin 3 000005f158465fd2:0 2016-12-07 11:41:44 Login failed for Login name : SIEBEL-ANON

 The affected PID 39716 that relates to the above anonymous user authentication has 0 (zero) running normal tasks (TK_NUM_NORMAL_TASKS).

list procs for comp htimObjMgr_enu
SV_NAME CC_ALIAS       TK_PID TK_SISPROC TK_NUM_NORMAL_TASKS TK_NUM_SUBTASK_TASKS TK_NUM_HIDDEN_TASKS PROC_VM_FREE_PAGES PROC_VM_USED_PAGES PROC_PH_USED_PAGES TK_IS_PROC_ENABLED TK_DISP_RUNSTATE TK_SOCKETS
------- -------------- ------ ---------- ------------------- -------------------- ------------------- ------------------ ------------------ ------------------ ------------------ ---------------- ----------
appsrv2 htimObjMgr_enu  39714         91                  20                    0                  45             762408             286167             204685 True               Running                   0
appsrv2 htimObjMgr_enu  39716        100                   0                    0                  31             971329              77246              24460 True               Running                   0
appsrv2 htimObjMgr_enu  39717         86                  24                    0                  51             750715             297860             217455 True               Running                   0
appsrv2 htimObjMgr_enu  39715         72                  22                    0                  50             740592             307983             225509 True               Running                   0

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms