Siebel Production Application Object Manager Not Accepting More Than One Task At A Time (Doc ID 2227327.1)

Last updated on JANUARY 30, 2017

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, System Admin

When attempting to run Siebel Object Manager it is not able to run login in more than one user,
the following error occurs.

ERROR
-----------------------
ObjMgrCTLog Error 1 000000915877241b:0 2017-01-12 16:21:18 (ctxtmgr.cpp (4690)) SBL-SVC-00208: Please login first.
ObjMgrSessionLog ObjMgrLogin 3 000000915877241b:0 2017-01-12 16:21:18 [Logout] TriggerCTEvents - Timeout Event Failed with error = 10879184
ObjMgrBusServiceLog Create 4 000000915877241b:0 2017-01-12 16:21:18 /u01/siebelapp/siebsrvr/lib/libsslcshar.so!_ZN15CCFDebugInfoImp12GetCallStackEPvii() +0x37


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel Object Manager
2. Login again to the same Siebel Object Mnager
3. Will experience Server Busy error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot end users are unable to login to the application.

Cause

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