Drilling into Find Result Loads Empty Applet After IP2016 Upgrade (Doc ID 2227393.1)

Last updated on JANUARY 26, 2017

Applies to:

Siebel Call Center - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version

ACTUAL BEHAVIOR  
---------------
Drilling into Find results should take the user to the record and the data must be visible on the resulting view.
 

EXPECTED BEHAVIOR
-----------------------
When doing the drill down in FIND results, it loads an empty view. The issue is reproducible only in records which contain '+' sign in the row_id column.
E.g. 1+CJR8  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In the Account List applet created a Record
2. From the back end changed the Row_id that contains plus character '1+QMD+ABCN'
or
Import the Record via EIM

3. Logged into the application again and click the Search Icon on the top.
4. Selected the Account and under the Account Name did the following search
"Test"
5. Drilldown on the Record,  it loads an empty or blank view


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the detail record by drilldown from find result.

Cause

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