Siebel Tools login issue "Can't load sscdo90.dll(SBL-GEN-02500)"

(Doc ID 2227511.1)

Last updated on JANUARY 27, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


On : 8.1.1 [21112] version, Installation

When attempting to open Siebel Tools after a fresh installation,
the following error occurs.

SBL-SEC-10018: Can't load sscdo90.dll(SBL-GEN-02500)

The issue can be reproduced at will with the following steps:
1. Install Siebel tools as fresh installation on Windows Server 2008 R2.
2. Open Siebel tools
3. Key in username/password and connect to server data source.

The issue has the following business impact:
Due to this issue, users cannot able to access Siebel Tools.


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