The Query Combo Box Becomes Readonly When The Draft Communication Is Selected (Doc ID 2227544.1)

Last updated on JANUARY 30, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.5 [IP2016] version, Upgrade

ACTUAL BEHAVIOR  
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The query combo box becomes read-only when the draft communication is selected  

In the communication screen,list applet , when the communication record of the status "Draft" is selected, then the query combo box becomes read-only.
For all other status types, the query combo box works as expected.

EXPECTED BEHAVIOR
----------------------------
The query combo box should work as expected.  

STEPS
-----------
1. Select the communication record of the status "Draft".
2. check the query combo box.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot use the combo box correctly.

Cause

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