List Applet Toggle Not Working Unless We Add A New Record (Doc ID 2228794.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Siebel CRM - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.12 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
---------------
List Applet toggle not working unless we add a new record

EXPECTED BEHAVIOR
-----------------------
List Applet toggle should work without adding a new record

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Navigated to Applets, and queried for Contact Form Applet, Contact Attachment Applet.
2) Copied both Applet, naming the copy Contact Form Applet_RestrictedUserNotAllowed & Contact Attachment Applet_RestrictedUserNotAllowedd respectively
Changed the Summary Title to "Summary Clone" to recognized Toggle Applet
3)Based on field M/M within Contact business component i have configuiring toggling on both the above mentioned applet as follows

4) In Contact Attachment business component create a calculated field Name = BAE Dormant Calculated Field Value
 = ParentFieldValue("M/M")
5)IN Contact Form Applet, in Applet Toggle, added a new record with
Applet Name = Contact Attachment Applet_RestrictedUserNotAllowedd
Auto Toggle Field = M/M Dormant and Auto Toggle Value = MR.

5) IN Contact Attachment Applet, in Applet Toggle, added a new record with
Applet Name = Contact Attachment Applet_RestrictedUserNotAllowedd
Auto Toggle Field = BAE Dormant and Auto Toggle Value = MR.
6) Compiled Business component the two applets
7) The contact form applet toggling working normally without any issue while The the Attachment list applet Trigger toggle only takes place,when creating a new record but my requirement is to toggle applet once the parent value is "MR." in other words
i need it toggling once the applet appears with no need to create a new record as customer requirement is to show an empty list applet based on specific value

9) - Attached Contact & Contact Attachment Business components Sifs
  - Attached Contact Form Applet & Contact Attachment Applet & Contact Form Applet_RestrictedUserNotAllowed & Contact Attachment Applet_RestrictedUserNotAllowedd Sifs
  - Screen shot AttachmentApplet_NotToggling illustrating that Toggling of Contact form Applet working while Contact attachment list applet not working as there is no records with the attachment applet

BUSINESS IMPACT
-----------------------
n/a.

Cause

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